24 months warranty
24 months warranty
The duration of the SENSO guarantee on defects or malfunctions is 12 months , which can be extended to 24 months when purchasing in the cart.
- We collect the product for FREE within 24 working hours from the customer's request for assistance.
- We repair / replace it within 48 business hours of receipt.
- The battery is covered for the entire duration of the warranty, unless damaged by the user.
- The accessories are guaranteed for the same period as the product.
L'opzione del pagamento alla consegna in contanti (o contrassegno) è attiva solo sul territorio italiano. Servizio non attivo all'estero.
At we have 2 options for 'fulfillment of your order :
- 🚀 24 hour rocket
- 🚚 Normal 72 hours
Tracking the order
The tracking number and the name of the courier are communicated to the customer in the delivery note, which provides all the necessary information regarding the 'order. In case of non-delivery within the deadline indicated in the purchase phase, our Customer Happiness Specialists will be ready to handle the situation.
The customer can freely return the product within 30 days from the receipt of the order. The customer can write directly to SENSO and will receive a free label via email for the return. From the moment the label is sent, the customer is required to return the device no later than 30 days.
What you need to know
The battery is our workhorse! To offer you the best product we guarantee the battery status above 90%
Our mission is to make the world a better place , healthier and more inclusive by giving new life to Apple-branded electronic devices. Through a healthy obsession with quality, a passion for details and the Italian art of technical workmanship, we create our technology every day with a positive impact all over the world.
To succeed in our mission, we are committed to contributing to change by starting with the small things. For this reason, our personalized box is made of 100% recycled and recyclable materials, and your phone will fit into a piggy bank that you can keep in your home or studio.